For me, the most important - to have a possibility to control the condition of my order and to be sure that it will be in time. Your shop is the first on-line store, which meets my requirements.
I have a seven years experience of on-line shopping, so I know, that sometimes problems can occur. But I've done already 5 orders and its all arrived in time, in perfect condition and without any problem. Service quality - 10 of 10. I'm your regular customer.