In this company work really responsible people. For me it is very important. I can be sure that they will do everything as promised.
When I have questions, I prefer to phone, because communication by e-mail can be delayed for several days. It is good, that in your shop I have the possibility communicate with support manager by phone.
You should contact our support team by phone or e-mail, and notify about this problem. We will reship the product free of charge or give your money back.
Delivery schedules may vary, but in general USA customers should expect delivery within 21 business days maximum. European customers - within 4-9 business days.