When I have questions, I prefer to phone, because communication by e-mail can be delayed for several days. It is good, that in your shop I have the possibility communicate with support manager by phone.
I would recommend your site to everybody, because I am sure in high level of your service and your medical goods.Just continue the same way!
We offer 2 shipping methods: 1. Trackable Courier Service – 5-9 days. 2. International Unregistered Airmail – 14-21 days. The orders sent by Trackable Courier Service can be tracked by the tracking number supplied after the order is shipped. You can find your parcel in “Order Status” section. The packages sent by International Unregistered Airmail CANNOT be tracked.
You should contact our support team by phone or e-mail, and notify about this problem. We will reship the product free of charge or give your money back.