When I have questions, I prefer to phone, because communication by e-mail can be delayed for several days. It is good, that in your shop I have the possibility communicate with support manager by phone.
Thank you again for all your help. It would be nice if there were more companies with customer support team as helpful as yours.
You should contact our support team by phone or e-mail, and notify about this problem. We will reship the product free of charge or give your money back.
We provide delivery to almost all countries around the world. Please check the order form to find out the available delivery options for your country.